Refund policy

What we cover

We issue a full refund, with no return required, in these cases:

Your order arrived damaged, leaking, or defective. Your order was lost in transit. We shipped you the wrong item. You experienced an adverse skin reaction. You were charged in error or charged twice.

Email support@getmogd.com with your order number and, where relevant, a photo. We will refund you in full or send a replacement, whichever you prefer. There is no time limit on damaged, lost, or incorrect orders.

Unopened products

If your product is unopened with its seal intact, you may return it within 30 days of delivery for a full refund. Return shipping is paid by you. Email support@getmogd.com before sending anything back.

Reactions

Stop using the product immediately if you experience irritation, redness, or any reaction, and contact us at support@getmogd.com. We refund these in full, with no return required. We log every report, because it is how we identify problems early.

Subscriptions

You can skip, pause, or cancel at any time from the link in your order confirmation email. Cancellations apply immediately to all future deliveries. We do not refund deliveries that have already shipped, so please cancel before your next billing date.

All other sales are final

Because MOGD is applied directly to the skin, opened product cannot be returned or resold. Outside the cases listed above, all sales are final.

Please read the full ingredient list on the product page before ordering.

How to contact us

Email support@getmogd.com with your order number. We respond to every support email within 1 business day.

Approved refunds return to your original payment method within 5 to 10 business day depending on your bank.